← Back to Looperix

Privacy Policy

This Privacy Policy explains how the Looperix Mobile app handles personal data. It applies specifically to the mobile app and not to the Looperix browser extensions.

1. Controller and contact

Looperix, des. Aaron Mayr, Via Sill 5, 39057 Eppan, Italy, VAT ID IT02756480212. For privacy questions or requests, contact support@looperix.com.

2. Data stored locally on your device

The app stores your language, theme, onboarding status, favorites, saved loops, trial timestamps and, after a purchase, limited purchase status information on your device. This is required to provide the app’s functions. Looperix does not receive this local data through its own analytics or advertising system.

You can remove local app data by deleting the relevant entries in the app where available, clearing the app data on Android, or deleting the app. Some store purchase records remain with Apple or Google and can be restored using the same store account.

3. Embedded browser and third-party websites

Looperix contains an embedded browser. Websites you open may receive technical data such as your IP address, device or browser information, cookies and the pages you request. They may also set cookies or other local browser data. Those websites act under their own privacy policies and terms.

Looperix does not transmit your browsing history, visited URLs, favorites or saved loops to Looperix servers for analytics or advertising. Looperix does not control the content, cookies or data practices of third-party websites.

4. Support requests

If you voluntarily use the in-app support form, the app sends your name, email address, subject and message to Looperix. These fields are required so that the request can be processed and answered. The request is stored in the Looperix Support Center using Supabase. Resend may be used to deliver replies by email.

For abuse prevention and rate limiting, technical request information is processed temporarily. A one-way security fingerprint derived from the request IP address and email address may be stored for this purpose; the raw IP address is not stored in the support ticket.

5. Purchases

In-app purchases are processed by Apple App Store or Google Play. Looperix does not receive or store your full payment-card details. The app may store the product identifier, transaction identifier, store, and purchase date locally to unlock and restore the purchase. Apple or Google process purchase, account and payment data under their own privacy policies.

6. Purposes and legal bases

7. Service providers and recipients

Personal data is disclosed only where needed to operate the relevant function: Supabase for support infrastructure and storage, Resend for support email delivery, and Apple or Google for store purchases. Third-party websites opened in the embedded browser receive requests directly from your device. Data may also be disclosed when required by law.

Some providers may process data outside the European Economic Area. Where required, transfers are based on an adequacy decision or appropriate safeguards such as standard contractual clauses. See the providers’ policies: Supabase, Resend, Apple, and Google.

8. Retention and deletion

Local app data remains on the device until you delete it, clear the app data, or uninstall the app. Support requests are retained for as long as needed to resolve and follow up on the request, protect the service, comply with legal duties, and establish or defend legal claims. Abuse-prevention records are kept only for a limited period. Store records are retained by Apple or Google according to their policies and legal duties.

You may request deletion of support data by emailing support@looperix.com. Statutory retention obligations may prevent immediate deletion of particular records.

9. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability, or object to processing based on legitimate interests. You may also lodge a complaint with a data protection authority, including the Italian Garante per la protezione dei dati personali.

10. Security, children and changes

Data sent to Looperix services is transmitted using encrypted HTTPS connections, and reasonable technical and organizational safeguards are used. No internet service can guarantee absolute security.

Looperix Mobile is not directed to children. The embedded browser can open independent third-party content that may be unsuitable for minors.

This policy may be updated when the app, providers, or legal requirements change. The current version will remain available at this URL.